We ship to US and Canada. We don’t ship to other countries right now—sorry, maybe someday!
We process orders in 1-2 business days (Monday-Friday—no weekends or holidays). During busy times, it might take an extra day—we’ll let you know if that happens.
- Canadian Orders: We need 1 extra day to fill out customs forms, so processing takes 2-3 business days.
- U.S. Shipping: Standard delivery is 5-10 business days after we ship.
- Canadian Shipping: Takes 10-25 business days after shipping (customs can slow things down, so be patient!).
- U.S. Orders: USPS (they deliver to PO boxes too!).
- Canadian Orders: USPS International, then handed off to Canada Post for final delivery.
You’ll get a shipping confirmation email with a tracking number once your order ships.
- U.S. Orders: Our primary carrier is USPS, which handles most domestic shipments.you can see when it’s out for delivery, delivered, etc.
- Canadian Orders: We work with USPS International for consistent delivery.
Once your order ships, we’ll send you an email with a unique tracking number. For U.S. orders, this tracking number will provide updates throughout the entire delivery process. For Canadian orders, tracking updates may only be available until the package reaches Canada’s customs office—after that, you can check the status via the local postal service’s website or the carrier’s international tracking portal.
If your package is late or marked “delivered” but you don’t have it:
- Check with your neighbors, building manager, or mailroom—sometimes carriers leave it with them.
- Look for a “delivery attempt” note—carriers might try again the next day.
- Contact USPS with your tracking number to ask for details.
- If you still can’t find it, email us within 7 days of the “delivered” date.
- Wait an extra 5 days—customs can hold packages longer than expected.
- Check Canada Post’s site—they might have more info than our tracking link.
- Contact Canada Post if it’s been in “customs” for more than a week.
- If it’s still missing, email us within 14 days of the “delivered” date.
To report a lost package, send us your order number and tracking number—we’ll work with the carrier to find it or send a replacement (if it’s in stock).
