We strive to ensure customer satisfaction with every purchase. Should our products fail to meet your expectations, please review the following refund and return policy for clear, standardized procedures.
Customers may initiate a return request within 30 calendar days from the date of delivery. Returns submitted beyond this period will not be eligible for processing.
To qualify for a return, products must meet the following criteria:
- Remain unworn, unwashed, and free from stains, odors, or signs of use (including deodorant marks or fabric stretching).
- Retain all original tags, labels, and packaging (e.g., product bags, hangtags).
- For printed or embroidered items: No peeling, fading, or damage to the design.
The following items are excluded from returns:
- Products marked as “Final Sale” on the product page.
- Customized or personalized items (e.g., monogrammed apparel).
Direct exchanges (for size, color, or style) are not currently offered. If you require an alternative product, please place a new order through our website and initiate a return for the original item in accordance with the above eligibility conditions.
In the event of a defective product (e.g., loose seams, fabric flaws) or incorrect item shipment, our team will, at its discretion, arrange for a replacement (if in stock) or process a full refund, including original shipping costs.
- Defective/Incorrect Items: We will cover all return shipping costs and provide a prepaid shipping label via email upon approval of the return request.
- Change-of-Mind Returns: Customers are responsible for all return shipping fees. Original shipping costs are non-refundable unless the return is due to our error.
To initiate a return:
- Send an email to [email protected] with the following information: order number, product name/SKU, reason for return, and (if applicable) clear photographs of defective items.
- Our customer service team will review the request within 48 business hours and provide written confirmation of eligibility, along with detailed return instructions.
- Ship the item(s) to the address specified in our confirmation email, ensuring compliance with packaging requirements.
Upon receipt and inspection of the returned item (typically 2–3 business days after delivery to our warehouse), we will send an email notification confirming refund approval. Refunds will be processed to the original payment method within 5–10 business days.
Please note that financial institutions may require additional time to post refunds to your account; this timeline is beyond our control.
If you have not received your refund within the stated 5–10 business days:
- First verify with your bank or credit card issuer, as refunds may take 1–2 billing cycles to appear.
- If the refund remains unaccounted for, contact our customer service team with your order number and refund reference (provided in our approval email) for further investigation.
For orders shipped to Canada, import duties, taxes, or customs fees assessed by the Canada Border Services Agency (CBSA) or local carriers are non-refundable. In the case of a return, we will refund the product price (and original shipping fees only if required by law or due to our error), but duties and taxes will not be included in the refund.
